For all your questions regarding your order destek@stilefit.com by sending an e-mail to our e-mail address, +90 553 8310030 You can reach us by calling our phone number or sending a message via WhatsApp.

• You can return or request an exchange for all products you purchase (except for products marked as "Cannot be returned") within 15 days of delivery. You must return the product(s) you wish to return or exchange unused, undamaged due to improper use, with original brand labels and all accessories, if any. Used or damaged products will not be accepted and will be returned with shipping costs being borne by our customers.
• The product to be returned or exchanged with brand labels and brand packaging showing its originality must be sent back. Otherwise, the product cannot be offered for resale and its return cannot be accepted.
• Returns ARAS  Cargo You can send it free of charge with cash on delivery. In case of a return/exchange shipment with a cargo company other than Aras Cargo, with whom we currently have an agreement, the shipping fee will not be covered by us.
• In accordance with the VAT general circular published in the Official Gazette, returns and exchanges cannot be made without an invoice.
  
  

HOW TO MAKE A RETURN?

• Submit Your Refund RequestIf you created a membership while placing your order,By logging in to Our online store Stilefit.com You can create your return request immediately via . This will be the fastest recommended method. If you have made a purchase without being a member, you can reach us via email or phone and get support for your return request.
• Get Your Free Return Barcode: After your online return request is created, our Customer Services will review your request, create your Aras Cargo barcode and share it with you. A document will be sent to you to show to the cargo officer and it will also be stated that your special code should be entered from the Aras Cargo "BirFatura" account.
• Prepare Your Package: We kindly request that you prepare the product(s) you wish to return, unused and in the same condition as you received them, with the brand packaging and labels that guarantee their originality intact. Returns of products that cannot be offered for resale are not accepted. It is the responsibility of our customers to package the returned product(s) in a way that will not be damaged during cargo transportation.
• Place Your Invoice in the Package: In order for us to easily track and manage the return process smoothly and get back to you quickly, you must include a copy of the invoice in your package. Otherwise, there may be problems in matching the system entries with the warehouse entries.
• Corporate Invoiced RefundsIf the invoice for the product you want to return is issued to an institution, the institution must issue a return invoice. Otherwise, even if the return is approved, the payment process will take longer.

• It's very easy to make an exchange at Stilefit.com! If the size doesn't fit after you receive your order or if you're thinking of another product of the same price, you can send us your exchange requests within the following 15 days.Our only condition is that you send us the product(s) subject to exchange, unused, undamaged due to usage error, with original brand labels and all accessories, if any.
• In order to start your exchange transactions, destek@stilefit.com You must provide prior information about the size or product to be exchanged by e-mail to .
• After informing Stilefit Customer Services about your exchange request, you can send the product(s) back free of charge with Aras Kargo, unused and with the original brand packaging undamaged, together with a copy of your invoice. We kindly ask you to state in writing that it is a "Change Request" on the form on your invoice and write which size/color or model you would like to replace the product you want to exchange.

WHAT ARE THE RETURN AND EXCHANGE CONDITIONS?

• In clothing shopping, returns of used, damaged, washed or altered products are not accepted. All returns must be sent with the original labels of the brands, packaging and accessories, if any.
• Returns of shoes whose original box/packaging has been damaged, whose shipping label has been stuck on the box, or whose packaging has been taped with packing tape are not accepted. Products that arrive in this manner will be sent back in the same condition as they were received, with a cash on delivery.
• For hygienic reasons, products such as socks cannot be returned/exchanged.
• In order for return requests for yoga mats and yoga accessories to be evaluated positively, the products must be unused and undamaged after delivery. All returns must be sent with the original labels and packaging of the brands. Returns of yoga mats that are wrinkled/broken due to improper use and storage conditions, exposed to excessive use of water or other liquids, improperly cleaned (with heavy chemicals or in the washing machine), used in areas other than yoga and similar fitness activities, with color differences and fading due to use, punctured or torn due to external factors are not accepted. Returns of Manduka PRO Mats that have been subjected to the salting method are not accepted under any circumstances.
• Stilefit.com does not accept returns of any products purchased from a different store or retailer and reserves the right not to accept a return request that does not meet the above conditions. If your return request is not accepted, your package will be sent back to you and no refund will be made.
• We do our best to ensure that the colors in the product images reflect the product exactly. However, each computer, tablet or phone screen has different resolutions and color composition. Therefore, there may be tone differences between the product images displayed on Stilefit.com and the product itself.

HOW DOES THE RETURN PROCESS WORK?

• After the product/s received by cargo are checked for compliance with the return conditions, you will receive an e-mail regarding the status of your return request. The product prices of approved returns will be refunded within 24-48 hours according to your original payment method. If you made your payment in installments, your refund will be made in the same amount as your installment amount. The time it takes for your return to be reflected on your statement varies depending on your bank. In case of delay, you can get detailed information from your bank.
• If the payment method is 'Bank Transfer/EFT', the refund will be paid back to the IBAN account you reported.
• For refunds of purchases paid via Cash on Delivery or Credit Card in one go, your bank account information will be requested and the relevant amount will be refunded to this bank account via Money Order/EFT.
• If your return does not meet the return conditions, the relevant product will be sent back to your address with the shipping cost being paid by you.